Dymocks.com

=__Dymocks.com__=

__What is E-commerce?__
[| E-commerce] (electronic commerce or EC) is the buying and selling of goods and services on the Internet, especially the World Wide Web. In practice, this term and a newer term, [|e-business], are often used interchangeably. For online retail selling, the term [|e-tailing] is sometimes used. E-commerce can be divided into:
 * E-tailing or "virtual storefronts" on Web sites with online catalogs, sometimes gathered into a "virtual mall"
 * The gathering and use of demographic data through Web contacts
 * Electronic Data Interchange ([|EDI]), the business-to-business exchange of data
 * [|e-mail] and [|fax] and their use as media for reaching prospects and established customers (for example, with newsletters)
 * Business-to-business buying and selling
 * The security of business [|transactions]

__Introduction of Dymocks.com__
The Dymocks George Street store is Sydney's greatest bookstore. It all began in 1881 when William Dymock commenced business as a bookseller in a rented room at a Market street. As his business grew he moved to larger and grander premises until, in the 1890's he could claim to have a million books in the store. William Dymock died in his 39th year leaving the store to be handled by his sister Marjory who later was married to John Forsyth. The store was established in 1922 by the Forsyth family. It was in this year that the family purchased the site of the old Royal Hotel in George Street upon which was the built the historic Dymocks building, completed in 1930.

__Selling Products__
[|Dymocks.com] is an [|e-commerce] site which usually sale all sort of books. Customers can pay for their orders in a number of ways. They can pay for their products by
 * [|Credit cards]
 * Money orders
 * Cheques
 * Gift Vouchers and Gift cards

__Credit Cards__
[|Dymocks.com] accept orders with these credit cards
 * [|MasterCard]
 * [|Visa]
 * [|Americans Express]
 * [|Diners Club]
 * [|JCB]
 * [|Bankcard (Australia Only)]

[[image:http://www.vafire.com/bookstore/Visa_-_Master_card_logo.gif link="http://www.vafire.com/bookstore/Visa_-_Master_card_logo.gif"]]
After the order has been complete, Dymocks.com delete the credit card details.

__Money__ __Orders__
[|Dymocks.com] accept orders by money orders. After the customer has placed his/her order, Dymocks.com sends an email to the customer telling the person where to post the money order and the correct order value.

__Cheques__
[|Dymocks.com] also accept orders by cheque. After the order has been placed, Dymocks.com emails the address to the customer where to post the cheque and the correct order value.

__Gift Vouchers And Gift Cards__
[|Dymocks.com] accept Dymocks gift voucher to pay for their products. After the order has been placed, they email you the address where to post the gift voucher.

__Elements need for E-commerce?__
As we look further into [|e-commerce], the elements needed for it gets more complicated and more detailed. So for e-commerce one needs the following elements to conduct it.
 * A product
 * A place to sell the product. For example, a [|website].
 * A way to get people come to your website.
 * A way to accept orders.
 * A way to accept money. For example, [|credit cards].
 * A fulfillment facility to ship products to customers.
 * A way to accept returns.
 * A way to handle [|warranty] claims if necessary.
 * A way to provide customer service.

__Advantages__

 * Online fast updating.
 * Extensive search. For example, search by items, [|corporate name], manufacturer etc.
 * Customers can access the site anytime anywhere.
 * People around the world can access the site and order [|products].
 * Lower cost of doing business.
 * Reduce customer service and sale support.
 * Better way to deal with customers and suppliers.
 * Handicapped people can shop easily.

__Disadvantages__

 * Catalog inflexibility. The catalog needs to regenerate every time a product has been added.
 * Limited market place.
 * A lot of phone calls and mailings are needed.
 * Need to employ number of staffs.
 * People will stop going to markets or shopping centers as they can buy online.
 * Personal relationship between customer and seller is lost.
 * [|Hacking] of credit card numbers and [|PIN].

__Main Problems with E-commerce__
The main problems with [|e-commerce] are that e-commerce disturbs the social relationship of the customer with the seller and unemployment. As shopping online has become so popular, people now don't bother to go to malls or shops anymore to buy products. Now this has ruined the social relationship between the buyer and the seller. Another problem is unemployment. Due to online shopping, malls and shops are running out of business. This means that the workers who used to work there are also becoming unemployed. And as e-commerce is increasing, people are not getting jobs in shops or malls anymore.

One of the best solution is not to sell all the products online. The companies should hold back some products which are interesting to see in person rather than online. In this way, e-commerce will work out and shops and malls will not run out of business. For unemployment, the companies can hire people for e-commerce sites. The staffs can operate or can work on customer services on the sites. But for this, they also need computer skills.

__External Links:__

 * [|www.wikipedia.org]
 * [|www.dymocks.com.au]
 * [|www.howstuffworks.com]
 * [|www.google.com]

Done By : Salvi